Support and frequently asked questions
Can't find your answer here? Send us an email below.
How do I book a flight, hotel or car rental?
PlanTravel compares offers and sends you to an external provider (e.g. Kiwi.com, DiscoverCars or Viator) to complete the booking and payment. PlanTravel does not process payments itself.
I've forgotten my password
Use "Forgot password?" on the login screen in the app. You will receive an email with a link to create a new password.
I'm not getting emails from the app (confirmation/password)
Check your spam folder first. If you still don't get anything, contact us below.
How do I delete my account and data?
Go to Profile → Delete account in the app. This permanently deletes your account and all associated data. See the privacy policy for details.
My trip plan is missing or looks wrong
Make sure you are logged in with the same account on all devices — trip plans saved as a guest do not automatically sync to the cloud until you log in.
I found a bug or have an improvement idea
We really appreciate feedback — send us an email below.